FAQ

Welcome to Forget Me Not Fabric! Below you will find answers and email contacts to our most frequently asked questions. If you use the correct emails to troubleshoot your questions, we can get back to you asap!

For questions on an existing order placed or regarding missing items in your order, please contact: laura@forgetmenotfabric.com or tiffany@forgetmenotfabric.com

For questions regarding wholesale or bulk ordering, please contact: bridgette@forgetmenotfabric.com

If you have any other questions, feel free to email forgetmenotfabric@gmail.com Monday-Friday 9:00 AM to 3:00 PM CST.

What does RTS mean?

RTS means 'Ready To Ship'.

Can we do combined shipping?

Unfortunately, FMNF is unable to combine the shipping of orders. Shipping is calculated by weight, so if you order again, it will be calculated by weight, not just an additional fee. 

Is there a discount code?

If there is a discount code available at the time you are checking out, it will be listed on the top left side of the main web page or be posted through our VIP text alerts and FMNF Facebook pages. 

I forgot to use my discount code at checkout. Can I get a credit or a refund?

FMNF is unable to credit or refund once an order has been placed. We cannot backdate promo codes under any circumstances.

Order ship times fluctuate daily, so please always check the front page of the website to see up-to-date ship times for your order. 

This is for in-stock RTS orders. This does NOT include weekends or holidays.

I paid for 2-day shipping. When will my order ship?

Orders ship out in the processing time stated on the website. Once an order is shipped out, the 2-day shipping will be adhered to by the postal service. Please keep in mind business days are Monday - Friday, and USPS operates Monday -Saturday.

How can I get a faster response to my email?

Please allow the FMNF Fabric Team 24 hours for us to respond to your email during business days. Emails are answered Monday - Friday. Weekends are family days, so please do not expect a response Saturday or Sunday. All emails received over the weekend will be responded to Monday. 

For questions on an existing order placed — or regarding missing items in your order  please contact: bridgette@forgetmenotfabric.com

For inquiries regarding wholesale or bulk ordering, please contact: bridgette@forgetmenotfabric.com

Can I add or edit an order I just placed?

We are unable to make any changes to orders. Please be sure to review your cart before you checkout.

I have fabric missing from my order. Who do I contact?

Please email tiffany@forgetmenotfabric.com or bridgette@forgetmenotfabric.com with your order number and which fabric was missing. 

There is a defect on my fabric. Who do I contact?

Please go over all your fabrics as soon as they arrive. If you have a defect, please take a photo and email bridgette@forgetmenotfabric.com Please include your order number and a photo of the defective fabric. Know that if you have washed, cut, or altered the fabric in any way, we cannot issue a refund. If you cut into your fabric, please do not email us for a replacement. We do not offer adjustments for any defects that are 1" or smaller. FMNF will always try to cut your fabrics with 1/2"-1" extra in length to make up for any discrepancies. 

I was sent the wrong fabric!

Please email bridgette@forgetmenotfabric.com with your order number, the fabric you received, and the fabric you ordered but did not get.

How do I know when my order has shipped?

Shopify will send you an email that your order has shipped. Please be sure to make an account on our FMNF website for updates. If you do not add in your email, then we cannot send you an order confirmation or a shipping confirmation. PLEASE make sure to refresh your emails and your tracking links so you can follow your orders at all times. 

Who do I contact about custom prints and bulk yardage?

Email bridgette@forgetmenotfabric.com if you need 25+ yards or more of each design. 

Why is my order not here?

On occasion, FMNF fabric will oversell. If this happens, we do our best to have the fabric rushed to our warehouse, so it does not create a problem for our customers. If we are concerned about your order exceeding 5 business days late due to an oversell, you will hear from us via email for resolution. However, if we feel this problem will be resolved within 2 - 4 days from the original ship date, we will ship asap.  

Can I return my order?

Yes, you may return your order at your cost if the fabrics have not been altered in any way. There is a 15% restocking fee that applies to your return. Also, any Afterpay or Sezzle fees cannot be refunded, as they charge FMNF 6% once an order is placed. If you cut into the fabric, no returns will be accepted. Please note any defects that are 1" or smaller will not be adjusted.

Thank you so much for your business! Your success is truly our success! FMNF has hundreds of in-stock fabrics so you receive your order quickly and efficiently so you can focus on building your business. 

Thank you! 

The FMNF Team