FAQ

Welcome to ForgetMeNotFabric. Below you will find answers & email contacts to our most frequently asked questions. If you use the correct emails for trouble shooting your questions then we can get back to you much quicker! 

For order questions on an existing order placed, or regarding missing items in your order, please contact: bridgette@forgetmenotfabric.com

For questions regarding wholesale or bulk ordering please contact: bridgette@forgetmenotfabric.com

If you have any further questions feel free to email forgetmenotfabric@gmail.com or contact us via phone at (417) 320-1937. Phone lines are open Monday-Friday 9:00 AM to 3:00 PM CST.

What does RTS mean?

RTS means ready to ship.

Can we do combined shipping?

We are unable to combine shipping of orders. Shipping is calculated by weight though, so if you order again then it will be calculated by weight, not just an additional fee. 

Is there a discount code?

If there is a discount code available at the time you will find that on the top left side of the main web page or top center on mobile.

I forgot to use my discount code at check out. can I get a credit or refund?

Sorry we are unable to credit or refund once your order has been placed. We cannot back date promo codes under any circumstances.

Order ship times fluctuate daily so please always check the front page of the website to see all up to date ship times for your order. 

This is for in stock RTS orders.

This does NOT include weekends or holidays.

I paid for 2 day shipping when will my order ship?

Orders ship out in the processing time stated on the website. Once it is shipped out the 2 day shipping will be adhered to by the postal service. Please keep in mind business days are Monday-Friday and USPS is Monday-Saturday.

How can I get a faster response to my email?

Please email the following emails below for fastest most reliable response. Please allow us 24 hours for us to respond to your email during business days. Emails are responded to Monday-Friday. Weekends are family days so please do not expect a response during the weekend. All emails received over weekend will be responded to Monday. 

For order questions on an existing order placed, or regarding missing items in your order, please contact: bridgette@forgetmenotfabric.com

For questions regarding wholesale or bulk ordering please contact: bridgette@forgetmenotfabric.com

Can I add or edit to an order I just placed?

We are unable to make any changes to orders. Please be sure to review your cart before you checkout.

I have missing fabric who do I contact?

Please email bridgette@forgetmenotfabric.com with your order number and which fabric was missing. 

There is a defect on my fabric who do I contact?

Please go over all your fabrics as soon as they arrive. if you have a defect please take a photo and send an email to bridgette@forgetmenotfabric.com please include your order number and photo of defect. Please know that if you have washed, cut, or altered the fabric in any way before you noticed we can not resolve this issue. If you cut into your fabric, please do not email us for a replacement. Any defects that are 1" or smaller we do not offer adjustments. We try to cut your fabrics with 1/2"-1" extra in lengths so this should always make up for any discrepancies. 

I was sent the wrong fabric!

Please email bridgette@forgetmenotfabric.com with your order number, fabric you received, fabric you ordered but did not get.

How do I know when my order has shipped?

Shopify will send you an email that your order has shipped. Please be sure to make an account on our FMNF website for updates. If you do not add in your email then we cannot send you an order confirmation or a shipping confirmation. PLEASE make sure to update so you can follow your orders at all times. 

Who do I contact about custom prints and bulk yardage?

Email bridgette@forgetmenotfabric.com if you have a need for 25+ yards or more of each design. 

 Fabric Shortage, Why is my order not here?

On occasion we will oversell. If this happens we do our very best to have the fabric rushed to us so that it does not create a problem for our customers. If we are concerned about your order exceeding 5 business days late due to an oversell then you will hear from us via email for resolution. However, if we feel this problem will be resolved within 2-4 days from original ship date, then we will just ship as quickly as possible.  

Can I return my order?

Yes, you may return your order at your cost. If the fabrics have not been altered in any way. There is a 15% restock fee that applies to your return. Also, any Afterpay fees or Sezzle fees cannot be refunded, as they charge us 6% once order is placed. If you have cut into the fabric then no returns will be accepted. Please note that any defects that are 1" or smaller will not be adjusted.

Thank you so much for your business. Your success is truly our success! FMNF has hundreds of in stock fabrics so that you receive your order quickly and efficiently, so that you can focus on building your business. 

xo, 

FMNF Team